American Marketing Association Philadelphia - Answers in Action™

AMA Philadelphia Announces Movers and Shakers Recognition Award Open for Nominations

Press Release FOR IMMEDIATE RELEASE -  April 9, 2018 For further information: Jacqueline Cooper American Marketing Association, Philadelphia Chapter jackie.cooper@amaphiladelphia.com     AMA Philadelphia Announces Movers and Shakers Recognition Award Open for Nominations Philadelphia – The Philadelphia chapter of the American Marketing Association is accepting nominations for the AMA Philadelphia Movers…

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The Benefits and Importance of Customer Satisfaction

I can’t get no satisfaction. Aside from hearing it as the chorus in a rock n’ roll classic, it’s a phrase you never want to come from your customers. No customer satisfaction = no retention. No retention = shrinking customer base. And bad word-of-mouth. And plummeting profits. Yes, you need…

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