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Customer Experience “Fact or Fiction”

November 18, 2020 @ 5:30 pm - 6:30 pm

AMA Philadelphia and InnerView present a panel-style discussion focused on trends in customer experience.

About this Event

The topic of Customer Experience (or “CX”) has exploded in 2020. With so much more attention being paid to CX due to changes in consumer habits, it is hard to know what headlines or stats to believe.

In this virtual panel discussion, we will play “fact or fiction” with some top CX professionals to find out which trends are hype and which ones are worthy of attention. Viewers will leave with a better understanding of how the CX landscape is evolving and how it is impacting brands today and into the future.


The session will be hosted and moderated by Chris Wallace, a marketing and customer experience strategist and founder of InnerView Group.

Featured Guests:

  • Celia Moncholi, EVP, Head of Customer and Employee Experience, TD Bank
  • Rob Simek, Executive Director, Xfinity Customer Service Communications
  • Trina Barta, Customer Experience & Dealer Integration for Cadillac