Associate VP, Membership
- Oversee committee structure and ensure committee is working efficiently and effectively both internally and with external contacts
- Onboard new volunteers
- Attend board meetings and oversees committee when VP is not available
- Report out to VP, Membership 2x/month
- Respond to emails in a timely manner
- Make new member phone calls as assigned
- Oversee materials needed for outreach including development of new materials as needed
- Manage volunteers/subcommittee if needed–ex. Manager, Membership Materials
Executive Director, Membership Data & Analytics
- Report out on data once per month
- Make new member phone calls as assigned
- Oversee Membership Data & Analytics subcommittee:
- Subcommittee responsibilities:
- Monitor data provided by AMA Support Center
- Create dashboard of all critical KPIs
- Develop and implement member survey 2x/year
- Segment member list
- Respond to emails in a timely manner
Executive Director, Customer Experience
- Report out to VP, Membership 2x/Month
- Make new member phone calls as assigned
- Oversee Customer Experience subcommittee with the goal of increased membership satisfaction
- Subcommittee responsibilities:
- Work with other AMA Philadelphia committees to implement member value at all touchpoints
- Create networking opportunities/connections for current members
- Work with VP, Data & Analytics to implement member survey
- Create other member value opportunities as needed
- Make new member phone calls as assigned
- Respond to emails in a timely manner
Executive Director, Member Retention
- Report out to VP, Membership 2x/month
- Make new member phone calls as assigned
- Oversee Member Retention subcommittee with the goal of increased member retention rate
- Subcommittee responsibilities:
- Develop and implement tactics to retain members when their membership comes to an end
- Execute new member orientation
- Oversee new member and renewing member outreach
- Make new member outreach calls
- Respond to emails in a timely manner
Executive Director, Member Recruitment
- Report out to VP, Membership 2x/month
- Make new member calls as assigned
- Oversee Member Recruitment subcommittee with the goal of increased number of chapter members
- Subcommittee responsibilities:
- Keep membership section of website updated
- Develop messaging about chapter membership to be used by board and committee members
- Develop and implement tactics to recruit new members including general members, group members and young professionals
- Work with Collegiate Relations committee to convert collegiate members to young professional members
- Establish processes for converting non-member event attendees to members
- Oversee fall and spring membership drives
If you are interested in a position that’s posted or in volunteering with the Membership committee, please contact AMA Philadelphia.